Refund Policy
Clear terms for cancellations, refunds and plan changes on annual subscriptions.
01 Try before you pay
The free readiness check lets you connect up to three tools and see your score for one framework before buying. We encourage every team to use it first.
02 14-day refund window
If a new annual subscription is cancelled within 14 days of the start date, we refund the full amount paid, provided no auditor has been invited to an Audit Room and no Trust Page has been published.
03 After 14 days
Annual subscriptions are non-refundable after the first 14 days. You keep access until the end of the paid term and can export all data during that time.
04 Upgrades and added frameworks
Upgrading to a higher level or adding a framework mid-term is charged pro rata for the remaining term. Pro rata charges for upgrades are not refundable once the added features are used.
05 Downgrades
Downgrades take effect at the next renewal. No partial refunds are issued for the current term.
06 Service failures
If we fail to provide the service as described and cannot fix it within a reasonable time after you tell us, you may request a pro rata refund for the affected period.
07 Third-party fees
Auditor, certification body and legal fees are paid directly to those parties and are not covered by this policy.
08 How to request a refund
Use the Contact us page, choose "Scope and pricing" and include your workspace name and invoice number. Approved refunds are paid to the original payment method within 10 business days.